SkillBuild

A complete platform a home-services company uses to train its own technicians and prove who is qualified.

Year
2026
Services
Web App
UX/UI Design
Design System
Industry
Home services
SkillBuild dashboard on a desktop monitor showing staff on the platform, people in training, valid certificates, certificates expiring within 30 days, a course completions chart and a certificate renewal gauge.
Technician in a yellow hard hat, safety glasses and orange hi-vis vest using a power tool on a timber wall.
Worker in a yellow hard hat cutting metal scaffolding with an angle grinder as sparks fly.
SkillBuild dashboard on a desktop monitor showing staff on the platform, people in training, valid certificates, certificates expiring within 30 days, a course completions chart and a certificate renewal gauge.
Technician in a yellow hard hat, safety glasses and orange hi-vis vest using a power tool on a timber wall.
Worker in a yellow hard hat cutting metal scaffolding with an angle grinder as sparks fly.
SkillBuild dashboard on a desktop monitor showing staff on the platform, people in training, valid certificates, certificates expiring within 30 days, a course completions chart and a certificate renewal gauge.
Technician in a yellow hard hat, safety glasses and orange hi-vis vest using a power tool on a timber wall.
Worker in a yellow hard hat cutting metal scaffolding with an angle grinder as sparks fly.
SkillBuild dashboard on a desktop monitor showing staff on the platform, people in training, valid certificates, certificates expiring within 30 days, a course completions chart and a certificate renewal gauge.
Technician in a yellow hard hat, safety glasses and orange hi-vis vest using a power tool on a timber wall.
Worker in a yellow hard hat cutting metal scaffolding with an angle grinder as sparks fly.
SkillBuild dashboard on a desktop monitor showing staff on the platform, people in training, valid certificates, certificates expiring within 30 days, a course completions chart and a certificate renewal gauge.
Technician in a yellow hard hat, safety glasses and orange hi-vis vest using a power tool on a timber wall.
Worker in a yellow hard hat cutting metal scaffolding with an angle grinder as sparks fly.
SkillBuild dashboard on a desktop monitor showing staff on the platform, people in training, valid certificates, certificates expiring within 30 days, a course completions chart and a certificate renewal gauge.
Technician in a yellow hard hat, safety glasses and orange hi-vis vest using a power tool on a timber wall.
Worker in a yellow hard hat cutting metal scaffolding with an angle grinder as sparks fly.

Proving Who Is Qualified, Before The Work Starts

The Challenge
1.
Home-services firms hire faster than they can train, so the best technician ends up teaching new starters on live jobs — time nobody can bill.
2.
Every supervisor teaches it differently, and bad habits travel.
3.
Certificates sit in folders, phone photos and spreadsheets, so nobody can answer the only question that matters: is this person legal to do this job, and until when?
4.
Everything managed manually on spreadsheets.
The Solution
The hard part was making compliance feel like part of the job rather than paperwork. We designed one route from new starter to signed off: the company builds a course, a depot manager assigns it with a date, the technician learns and sits the exam — and a supervisor watches them do the work before any certificate is issued. Because certificates expire, the whole loop comes round again, and the platform is what tells the company who is due.

50+

Screens designed

4-step

Course to certificate

A–Z

End-to-end UX & UI

A design system borrowed from the building site

Safety yellow comes from PPE and site signage, so it reads as earned rather than decorative — and it is kept for actions, progress and certificates only. Warnings are orange, never yellow, so an alert is never mistaken for a button. Hanken Grotesk carries the interface; IBM Plex Mono carries the certificate numbers, dates and pass marks.

SkillBuild design system pairing Hanken Grotesk and IBM Plex Mono with a Voltage Yellow, Graphite, green, orange and red status, Soft Yellow and Bone colour palette.

Everything that needs a human, on one screen

The overview opens on the four numbers that decide the week — people on the platform, in training now, certificates valid, and expiring within thirty days — beside a renewal gauge and a rail of work only a person can clear. Search reaches staff, courses and certificates from anywhere in the product.

SkillBuild overview dashboard on a desktop monitor with counts for staff, training, valid and expiring certificates beside a course completions chart and a 91% certificate renewal gauge.
SkillBuild global search for F-gas returning matching staff, courses and certificates in one search panel.
SkillBuild notifications panel listing certificates expiring within 30 days, practical checks waiting for sign-off, an overdue COSHH course and new courses awaiting review.

Analytics that answer what a director actually asks

Completion rate, first-time pass rate, certificates issued and overdue training, filtered by trade and depot. Assigned against completed shows the gap between what was set and what was finished, and completion by trade shows where the training lands — and where it quietly does not.

SkillBuild analytics screen on a desktop monitor showing completion rate, first-time pass rate, certificates issued, overdue training, an assigned against completed chart and completion by trade.

A course library every depot assigns from

Ninety-six live courses, each card carrying its trade, length and uptake, and eight waiting on approval — nothing reaches a technician until it has been signed off. Behind each card sits the full course, its modules, and the builder that made it.

SkillBuild course library on a desktop monitor with trade and status filters, a banner for courses waiting on review, and course cards for F-gas refrigerant handling, safe isolation and COSHH essentials.
SkillBuild course page for Refrigerant handling (F-gas) showing its trade, six modules, duration, a summary of what the course covers and the module list.
SkillBuild course builder editing the Flow rate and balancing module of a Heat pump commissioning course, with the module list, module type and an uploaded training video.

Assessments that prove more than recall

Quizzes, exams and practical checks in one library, each with its pass mark, attempts and live pass rate. The builder records which answer is right, why it is right, and which module to send someone back to when they get it wrong.

SkillBuild assessments library on a desktop monitor listing quizzes, exams and practical checks with their pass marks and live pass rates.
SkillBuild exam builder for an Unvented hot water final exam showing the question list and a multiple-choice question with the correct answer selected.
Technician in a hard hat, safety glasses and hi-vis vest working on a timber-clad wall on site.

Certificates with a date on them

Every template carries what earns it, how long it lasts and who holds it — 412 in date, 18 expiring inside thirty days. The editor sets the wording, the validity and the reminders that bring the training round again.

SkillBuild certifications screen on a desktop monitor with valid and expiring certificate counts, certificate templates and the staff whose certificates expire next.
Two workers in yellow hard hats cutting steel on scaffolding with an angle grinder as sparks fly.
SkillBuild certificate template for F-gas Category I handling showing the certificate of competence a technician receives, with issue date, expiry date and certificate number.

Every technician, and what they hold

248 people across six trades and three depots, filtered down to the ones who need chasing. Each row carries the course they are on, how far through they are, how many certificates are valid, and the date the next one runs out.

SkillBuild staff screen on a desktop monitor listing technicians with their trade, current course progress, valid certificates, next expiry date and status.
SkillBuild exam builder for an Unvented hot water final exam showing the question list and a multiple-choice question with the correct answer selected.
Three tradespeople on ladders fitting sheathing boards to the outside wall of a building.

Three roles, and a rule nobody can grant around

Super Admin owns the content and the rules, Admin runs a depot and signs off practical checks, Staff hold their own record. Permissions follow the role, and no certificate can be issued without a supervisor watching the work.

SkillBuild admins and permissions screen on a desktop monitor showing Super Admin, Admin and Staff roles with each person's role and status.

From first promise to booked demo

The landing page tells the story in the order a compliance manager feels it: the promise above the fold, the problem they already live with, the three-step fix, proof in numbers, then testimonials, answers and a demo button. Same safety yellow, same type and the real product screens throughout.

SkillBuild landing page design with the Keep Every Engineer Certified hero, the compliance problem, a three-step solution, proof in numbers, testimonials, FAQs and a book a demo call to action.